Questions, answered
If yours is not here, write to hello@dusklo.com. A person in the workshop answers within a working day.
How long does delivery take?
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Three to five working days in Portugal and Spain, five to eight across the rest of the EU and the UK.
Is delivery free?
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On orders over €150. Below that it is a flat €12 in the EU and £14 to the UK.
Can I return a lamp?
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Within 30 days, for any reason. We send a prepaid label and refund you when the lamp is back in Lisbon.
Do you ship outside Europe?
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Not yet. We are testing shipping to the US and Canada for spring 2027.
Do the lamps come with bulbs?
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Yes. Every lamp ships with a 2700K LED that dims smoothly to about 5%. Crane and Wick have their LEDs built in.
Can I use my own bulb?
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Yes. Morel, Pleat and Orb take E27, Lantern takes E14 and Totem takes G9. Keep to 2700K for the look you see here.
Do they work with smart bulbs?
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They do. We tested with the common smart bulbs; dimming then happens in the app instead of on the cable.
How bright is each lamp?
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From 300 lm for the Wick to 1055 lm for the Orb. Each product page lists it.
What does the ten-year warranty cover?
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Everything except the bulb: joints, switches, cables, the dimmer and the finish. If something fails, we repair or replace it.
How do I clean a linen shade?
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A soft brush or a hairdryer on cold. No water on pleated linen, it loosens the folds.
Can I replace just the shade?
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Yes. Shades for Pleat, Morel and Lantern are sold on their own.
Can a lamp be repaired?
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Always. Every part is screwed, not glued, and we keep spares for every lamp we have made.
Still deciding? Shuffle the lamps.
Talk to the workshop
hello@dusklo.com
Phone
+351 21 846 1928
Hours
Monday to Friday, 9:00 to 18:00 Lisbon time
Free
delivery on orders over €150 across the EU and the UK.
30 days
to change your mind. We send the label and pay the postage.
10 years
of warranty on every lamp, switch and cable included.